Analyzing
Reads order, tracking, photos, and conversation, then checks your SOP.
New
AI now leads every claim in your queue. See how it works
Claims that resolve themselves.
An AI agent works every shipping, warranty, and in-store claim against your SOPs. Median first response in 4 minutes. Median resolution in 15 — under your brand, on one post-purchase platform.
Trusted by category leaders
4 min
median first response
15 min
median time to resolution
89%
of resolved claims needed no human touch
16M+
orders protected
Claims automation
See automation in action
No queue. No back-and-forth. Just resolved.
Every manual review is a customer waiting. Our AI agent reads the order, tracking, photos, and your SOPs — then resolves with a reship, refund, or store credit. Your team only hears about claims that genuinely need you.
97.6%claims analyzed by AI
64%resolved claims settled by AI
85%AI suggestions accepted as-is
Suggestion
Proposes an action with confidence, reason, and the customer message.
Resolved
Replacement, refund, or store credit goes out under your brand.
Policy Builder
Your coverage rules, applied to every claim.
Define claim types, reimbursement, evidence, and filing windows. One policy covers shipping protection, manufacturer warranties, and extended warranties.
Coverage Matrix
Per claim type: included or not, reimbursement %, ceilings, and required evidence.
Claim the part
Map product components once. Customers claim the broken part — not the whole bundle.
Policy Trace
Every resolved claim shows the matched rule, filing window, and math.
Fraud & abuse
Coverage for customers. Protection for you.
Generous policies shouldn’t make you an easy target. Claims are checked before anything is paid.
- Image-authenticity checks on uploaded photos
- Signed attestation on every claim
- Order-risk signals and fraud scoring
- Human review on high-value or thin-evidence claims
Omnichannel claims
Every channel. One claim.
Online, in-store, wholesale, or marketplace — customers file in the same branded portal.
Shipping protection
Manufacturer warranty
Extended warranty
In-store & marketplace
Your brand, end to end
Every surface carries your brand.
From cart widgets to claim emails, shoppers stay in your store — colors, fonts, logo, and words on every surface.
Cart & checkout widgets
Your colors, wording, and logo with a live preview editor.
Info modal
A three-step explainer with your own heading, images, and checklist.
Claim portal
Publish to claims.yourbrand.com with desktop and mobile previews.
Claim emails
Logo, typography, and buttons sent from your verified domain.
Profit impact
Protection that pays for itself.
Customers fund coverage at checkout, and you keep a share of every premium. About half of shoppers add coverage when it’s on by default.
Customer-funded
Shoppers pay at checkout; you earn revenue share.
Hybrid
You cover part to lift attach; shoppers cover the rest.
Brand-funded
Coverage on every order, invisible to the shopper.
Customers
Brands and their customers say the same thing.
See how merchants turn coverage into faster claims, trust, and fewer support tickets.
Integrations
Plugs into the stack you already run.
Pair Order Protection with tools merchants already live in.
Klaviyo
Free plan available
Automate post-purchase flows that highlight coverage and claims.
Built for ShopifyJudge.me
Free plan available
Collect reviews that mention delivery peace of mind.
Built for ShopifyShopify Inbox
Free plan available
Chat with shoppers about protection and warranty options.
Built for ShopifyUpCart
Free plan available
Cart drawer that pairs cleanly with protection widgets.
Built for Shopify
Education Basecamp
Everything you need to run it, documented.
Onboarding, claims, customizations, finance, analytics, and settings — publishable from WordPress.
FAQ
Questions teams ask first
Does the AI make the final call?
Stores start in suggestion mode. After training, eligible low-risk claim types can resolve automatically — with humans always able to step in.
What do you reimburse?
Coverage is defined in Policy Builder: claim types, reimbursement percentage, ceilings, and required evidence.
Who answers my customers?
Messages go out under your brand. The AI agent uses your voice and SOPs; your team only joins when needed.
How does setup work?
Connect your store and help desk, draft SOPs from existing macros, brand your widgets and portal, then go live with a guided rollout.